Refund policy

Shipping, Refund & Replacement Policy

At Tallow Goods, we handcraft our skincare in small batches with thoughtfully selected ingredients. We want you to feel confident in your purchase and are here to help if something isn’t right.

Processing & Shipping

Orders are processed within 3–5 business days, excluding weekends and holidays. Processing time is separate from shipping time.

We offer free standard U.S. shipping on orders of $75 or more. For orders under $75, shipping costs are calculated at checkout based on your location and available shipping method.

Standard shipping typically takes 3–7 business days after dispatch. If expedited shipping is available at checkout, estimated delivery is typically 1–3 business days after dispatch. Delivery times are estimates and may vary due to carrier delays, weather, or holidays.

You will receive a shipping confirmation email with tracking details once your order ships. Please allow 24–48 hours for tracking updates to appear.

International Orders

International shipping is available only to destinations supported at checkout. Shipping costs and delivery estimates vary by destination. Any applicable customs duties, import taxes, or other destination fees are the customer’s responsibility.

Shipping Addresses & Delivery Issues

Please check your shipping address carefully before placing your order. If you need to make a correction, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

If your package is delayed or appears to be lost, contact us at tallowgoods@gmail.com with your order number so we can help investigate.

30-Day Satisfaction Guarantee

If you are not satisfied with your first purchase of a product, contact us within 30 days of delivery to request a refund.

• Applies to your first purchase of that product.
• Products may be lightly used or tested.
• Limited to one refunded item per product type, per customer.
• Approved satisfaction refunds cover the product’s purchase price. Original shipping charges are not refundable.
• Items do not need to be returned.

Heat & Melting

Tallow-based products may soften or melt during transit, particularly in warm weather. Whipped products may settle and look less full as their texture changes.

If your product arrives softened, keep it upright in a cool place and allow it to firm up before opening. Its original whipped texture may not return.

Minor softening or texture changes alone do not qualify for a refund. If your product arrives significantly melted, leaking, or otherwise compromised, contact us within 7 days of delivery with your order number and photos of the product and packaging. We will arrange a replacement at no additional cost.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number and clear photos of the product, packaging, and shipping label. Once the issue is confirmed, we will send a replacement at no additional cost.

Returns & Refund Processing

For hygiene reasons, we do not accept physical returns of opened or used skincare. This does not prevent you from requesting a refund under our satisfaction guarantee or receiving a replacement for a qualifying issue.

Please contact us before sending anything back. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

Contact Us

For questions about shipping, refunds, or replacements, email tallowgoods@gmail.com. Include your order number so we can assist you promptly.

Thank you for supporting Tallow Goods and our handcrafted skincare.